Illustrative scenario — not a verified client engagement
Order-aware support that resolves, not deflects
This scenario contains illustrative figures, not verified client results. See the agents we have built for working examples.
- 60–70%
- Tickets resolved by agents
- < 2 min
- Median first response
- 0
- Refunds without approval
The problem
Peak-season volume tripled and every ticket started with the same question: where is my order?
What we built
- Agents with live access to orders, shipments and the returns policy
- Autonomous resolution for status and standard returns
- Refunds above a threshold routed to a lead for approval
Result
The team now works the hard cases. Customer satisfaction rose because answers arrived in minutes, with tracking links, not templates.
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Explore the scenario
Bring a function like this one.
Thirty minutes with an Offstage lead.